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Distance Learning Course Policies

Last Updated: January 2022


Registration can be completed through our secure web site, by mail or fax using a Novalis order form, or by telephone. If you prefer not to order online and/or do not have a course registration form, please contact us and we’ll send one to you.


Payment for all courses is due upon your registration in the course. Payment may be made in the form of an approved credit card (Visa / MasterCard) through our secure website, or by credit card/check if ordered in a different way. The course materials cannot be shipped or accessed until payment is received. As such, if time is of the essence, we suggest that you pay by credit card. All returned checks are subject to a $30 returned check fee. This fee is in addition to any fees charged by your bank or financial institution.


For distance learning courses, refunds will be given if requested by phone or e-mail within 15 days after the course materials are shipped. The refund amount will be the tuition paid less a $15 administrative fee per course, and will be paid within 30 days of cancellation. However, a student can transfer their registration to a classroom course (if available) for a $15 administrative fee per course.

Time Requirement for Course Completion

A student may take up to 90 days from the initial date of registration to complete a distance learning course with Novalis. This 90-day period is strictly a Novalis policy and is unrelated to the continuing education completion deadlines or license renewal deadlines for the state of Illinois. It is the sole responsibility of the student to ensure that he/she completes courses in time to meet the state requirements. Novalis may re-activate an expired course for a student for an additional 90 days for an administrative fee of $15 per course, as long as the course material has not changed and it is still available under the same conditions and with the same characteristics as when the student originally registered.

Grading Time

All tests and examinations will be graded within three business days of their receipt by Novalis. A “Certificate of Completion” will be sent out immediately thereafter by either U.S. mail or email.

Rush Grading Fee

Students who require that their tests be graded in less than three business days from the date they are received by Novalis can request our Rush Grading Service for an additional fee of $15 per examination.

Administrative and Re-take Exam Fees

Students who submit incomplete course completion tests, fail to submit course evaluation forms, or require a test re-take will be charged an additional fee of $15 per examination or evaluation.

Unethical Behavior

Novalis does not tolerate unethical behavior by its students when taking courses. Unethical behavior includes but is not limited to: (1) attempting to receive completion credit for courses not completed in the manner required, (2) failing to abide by Novalis course policies or attendance policies, (3) cheating or facilitating cheating on any assessment exercise, test, or examination, (4) duplicating or reproducing materials or otherwise violating the Novalis copyright policy, (5) plagiarism in any form, (6) violating the Terms of Use of the Novalis web site, (7) facilitating course completion for another student, (8) providing false or misleading information, and, (9) colluding with an examination proctor. Novalis will not issue a Certificate of Completion to any student which it believes has engaged in unethical behavior in completing a Novalis course, nor will we refund any course fees. Where required to by state license law, Novalis will also report the student to the respective state regulator. The determination of whether a student has acted unethically is made at the sole discretion of Novalis.

If you have any questions regarding your order or course logistics, contact Sue Wiseman, Education Coordinator, via email: sue@novalislearning.com, telephone: 888.346.5411, or fax: 888.346.5418.